The Ticket with the Plus+

"My Plus+" is the exclusive benefit world from TicketPlus+. Here, you'll find special discounts and vouchers from our partners in Mobility, Lifestyle, and Shopping.

We offer two different types of benefits:

1. Exclusive Vouchers (Your Mobility Benefits) These are your monthly "thank you" vouchers that require an active Deutschlandticket subscription.

• Partners: Lime, Miles, Dott, Bolt, and more.

• Rule: You can choose and redeem one of these mobility vouchers per month.

2. Instant Vouchers (Lifestyle & Shopping) These are additional partner deals that are available to you at any time—even if your subscription is currently paused or you don't have an active subscription.

• Partners: Zalando, DEER (e-carsharing), Headway, 1000 Satellites, SIRPLUS, and more.

• Rule: You can redeem as many of these vouchers per month as you like.

We are constantly working on adding new exciting partners for you!

You can redeem all your benefits directly in the TicketPlus+ app under the "My Plus+" tab. The process and rules differ depending on the voucher type:

1. Redeeming "Exclusive Vouchers" (Mobility): These benefits (e.g., Lime, Miles, Bolt) are tied to your active Deutschlandticket subscription.

• Rule: You can select one of these vouchers per calendar month.

• Steps:

  1. Go to the "Mobility+" tab and choose your preferred partner in the "Exclusive Vouchers" section.

  2. Confirm your selection for this month (this choice is final).

  3. Copy the displayed code.

  4. Paste the code into the respective mobility partner's app.

2. Redeeming "Instant Vouchers" (Lifestyle & Shopping): These benefits (e.g., Zalando, DEER, SIRPLUS) are always available to you, even if your subscription is paused.

• Rule: You can use as many of these vouchers as you like, any time.

• Steps:

  1. Go to the "Mobility+" tab and select a partner in the "Instant Vouchers" section.

  2. Copy the code or follow the direct link to the partner's website.

  3. Redeem the code during checkout on the partner's website.

No problem! We save all your retrieved voucher codes for the current month in one central place.

On the "My Plus+" tab, you will find a button in the bottom right corner labeled "My Vouchers".

When you click it, you'll see a list of all the codes you've already retrieved this month (both "Exclusive" and "Instant"), and you can copy them again from there.

For our "Exclusive Vouchers" with mobility partners (e.g., Lime, Miles, Bolt), free unlocks and free minutes are typically bundled into one single voucher code.

When you redeem the code in the partner's app, a package containing both is credited to your account there. It is not possible to split the free minutes and the unlocks between different providers.

You cannot see the status of your redeemed benefits (e.g., remaining free minutes with Lime, store credit with Zalando or SIRPLUS) within the TicketPlus+ app.

We provide you with the voucher code, but the credit is managed directly by the partner.

To check your remaining balance, please open the respective partner's app (e.g., Lime, DEER) or check your customer account on the partner's website (e.g., Zalando, SIRPLUS).

Don't worry, this usually has a simple explanation. Please check two things:

1. Is it an authorization hold? Especially with mobility partners (e.g., Lime, DEER), this is often just a temporary security hold (authorization). The provider reserves a small amount to verify your payment method before applying the voucher credit. This hold is usually canceled automatically after a few days.

2. Check the final invoice: Please always check the final invoice or statement from the partner (not just the authorization hold in your banking app). The voucher should be correctly applied there.

If the discount is actually missing from your final bill, please contact the partner's support team directly (e.g., Zalando, Lime), as they are responsible for all billing.

In all cases related directly to the partner's service or product, please contact the respective partner's customer support.

We at TicketPlus+ provide you with the voucher code for "Your Plus+", but the partner is always responsible for providing the actual service.

This applies, for example, to:

• Problems with an e-scooter or car-sharing vehicle (e.g., Lime, DEER)

• Questions about your order (e.g., Zalando, SIRPLUS)

• Technical issues with the partner's app (e.g., Headway)

Only the partner can provide direct assistance with these issues.